Royal Mail plans to cut up to 2,500 head office and support roles by the end of 2027, subject to consultation. The company says there would be no cuts to frontline delivery and processing roles, including posties and drivers.
At a glance
- What changes
- Up to 2,500 head office and support roles expected to be cut, subject to consultation
- By
- The end of 2027
- Jobs excluded
- Frontline delivery and processing roles
- Process
- Natural attrition and voluntary redundancy, subject to consultation
On this page
What the review covers
Royal Mail says the proposed reductions represent less than 2% of its workforce of over 131,000. It expects to achieve them through natural attrition and voluntary redundancy, with no compulsory redundancies, subject to consultation.
The company excludes frontline delivery and processing roles from the cuts. That includes posties and drivers.
First class letter delivery missed target in the year to the end of March
Just over 75% of first class letters arrived on time in the year to the end of March. The target was 93%.
Royal Mail has been fined a total of £37m since 2023 for missing delivery targets set by Ofcom.
Fewer letters and growing parcel demand
Royal Mail says letter volumes have fallen by more than 70% from their peak. It says demand for faster, more convenient parcel delivery keeps growing.
Royal Mail says it is investing £500m over the next five years as part of its improvement plan.
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Questions
When will Royal Mail cut the jobs?
Royal Mail expects the reductions by the end of 2027. The plans are subject to consultation.
Are Royal Mail posties and drivers included in the cuts?
Royal Mail says there would be no cuts to frontline delivery and processing roles, including posties and drivers.
What does Royal Mail say about letter volumes and parcel demand?
Royal Mail says letter volumes have fallen by more than 70% from their peak, while demand for faster, more convenient parcel delivery keeps growing.
Sources
- Royal Mail (primary source): Royal Mail Organisational Review, read 7 October 2026
- BBC News: Royal Mail plans to cut 2,500 head office and support function jobs, read 7 October 2026
- The Guardian: Royal Mail to cut up to 2,500 jobs amid restructure and fall in letter deliveries, read 7 October 2026
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PostCompare news desk
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