On 29 May 2026, ComReg published minimum requirements for postal complaint handling. For anyone sending or receiving a parcel in Ireland, ComReg’s existing guidance says providers must have complaint procedures: start with Customer Services and escalate to the provider’s Advocate for independent review if you remain dissatisfied.
At a glance
- What changes
- Publication of minimum requirements for postal complaint handling
- Published
- 29 May 2026
- First step
- Contact your postal provider’s Customer Services section
- Independent review
- Escalate to the provider’s Advocate if you remain dissatisfied
- An Post acknowledgement
- Within 3 working days, according to existing ComReg guidance
On this page
What ComReg has published
ComReg posted its code of practice for complaint handling, minimum requirements for postal providers, on 29 May 2026.
According to ComReg’s existing guidance, postal providers must have a code of practice with procedures for resolving disputes.
Start with your provider’s Customer Services
According to ComReg's existing guidance, contact the postal provider’s Customer Services section first.
For an An Post complaint, ComReg says the company should acknowledge it within 3 working days.
Use the Advocate for independent review
If you remain dissatisfied after contacting Customer Services, escalate your complaint to the postal provider’s Advocate for independent review, according to ComReg’s existing guidance.
Questions
When was the ComReg postal complaints code published?
ComReg posted its code of practice for postal complaint handling on 29 May 2026. The publication sets out minimum requirements for postal providers.
How do I start a complaint about a postal provider?
Contact the provider’s Customer Services section first. ComReg says postal providers must have a code of practice with procedures for resolving disputes.
How long should An Post take to acknowledge a complaint?
ComReg’s existing guidance says An Post should acknowledge a complaint within 3 working days.
Where do I take a postal complaint if I remain dissatisfied?
Escalate it to the postal provider’s Advocate for independent review, according to ComReg’s existing guidance.
Sources
- ComReg (primary source): Code of Practice for Complaint Handling; Minimum Requirements for Postal Providers: Commission for Communications Regulation, read 29 May 2026
- ComReg (primary source): Make a complaint to your provider: Commission for Communications Regulation, read 29 May 2026
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